Technology Information
***If you still have a laptop or iPad from the 2020/21 school year please return it to the front office with the power cord as soon as possible. Thank you!
Si todavía tiene una computadora portátil o iPad del año escolar 2020/21, devuélvala a la oficina principal con el cable de alimentación lo antes posible. ¡Gracias!
Technology Support
ACPS students and families now have multiple options for requesting and receiving technology support:
- Call your child's school and ask for technology support. You will be transferred to a technician who will assist you.
- Use the online Student Technology Support Form to submit a service ticket.
- Call the ACPS Service Desk at 434-975-9444, Monday through Friday from 7:30 a.m. to 5 p.m.
Technology Resources
Visit our Technology Support web page to access answers to frequently asked questions and helpful resources:
- Our Technology and Digital Citizenship Field Guide for Families informs families about best practices for web safety and digital citizenship.
- Our Basic Troubleshooting Guide supports basic problem-solving steps at home.
Seesaw Family Access / Acceso Seesaw Familiar
Scroll to find more helpful files and presentations! ¡Desplácese hacia abajo para encontrar archivos y presentaciones útiles!
Using Zoom at Home
ACPS uses Zoom to deliver virtual learning. We recommend the use of passcodes and waiting rooms to help keep our staff, students and families safe. Also, it is best for students to enter their first and last name in the same way they would be shared in the classroom. For the best experience using Zoom, download the Zoom application to your ACPS laptop.
Option 1: Before classes start
- Visit https://zoom.us/download.
- Click on the large DOWNLOAD button. The download will start automatically.
- Run ZoomInstaller.exe and accept all defaults.
Option 2 - Immediately before a Zoom class begins
- Click on the Zoom link that is shared with you by your teacher.
- When the prompt asks if you would like to install the Zoom application, click Yes.
- Accept all defaults.
Please note:
- Once Zoom is installed, the links that teachers provide will automatically open in the Zoom application.
- Zoom updates will automatically install to keep the application up to date.
- Students do NOT need a Zoom account and should not use one when accessing ACPS Zoom links.
Getting Started with My Child's Device (Introducción al dispositivo de mi hijo)
ACPS Seesaw Family Video (Video familiar de Seesaw de ACPS)
Getting Started with Seesaw (English)
Getting Started with Seesaw (español)
Starting with Zoom on ACPS iPads (English/Spanish)
Starting with Zoom on ACPS Laptops (English/Spanish)
- Use the online Student Technology Support Form to submit a service ticket.
- Call the ACPS Service Desk at 434-975-9444, Monday through Friday from 7:30 a.m. to 5 p.m.
- Visit our Technology Support web page to access helpful resources and answers to frequently asked questions.
- To support technology use at home, the Department of Technology has created a comprehensive Technology and Digital Citizenship Field Guide for Families (Guía de Campo de Tecnología y Ciudadanía Digital para las Familias) as well as a Basic Troubleshooting Guide (Guía Básica de Solución de Problemas).
- Utilice el formulario de apoyo tecnológico para estudiantes en línea para enviar un ticket de servicio.
- Llame a la mesa de servicio de ACPS al 434-975-9444, de lunes a viernes de 7:30 a.m. a 5 p.m.
- Visite nuestra página web de soporte tecnológico para acceder a recursos útiles y respuestas a preguntas frecuentes.
- Para apoyar el uso de la tecnología en el hogar, el Departamento de Tecnología ha creado una Guía de campo de tecnología y ciudadanía digital integral para familias (Guía de Campo de Tecnología y Ciudadanía Digital para las Familias), así como una Guía Básica de Solución de Problemas (Guía Básica de Solución de Problemas).